Impression

Few days back I was in Railway police head quarter Mumbai. As I was discussing issues with my officers, I was informed that the body of one of my personnel has arrived to be given last respect. As I was present there so I did my duty and paid my tributes in my official capacity.

After many days the son of that police personnel came to meet me all the way from Banguluru yesterday to thank me. In  addition he discussed many issues which were a learning experience to me and which as a leader I must know. I won't discuss them here but the point I want to make is that even our small gestures are observes very closely by all. There is always a need to empathise and correlate with the people and situation. These little gestures goes a long way in making or breaking your image.